Customer returns
Customer satisfaction is important to Texas Instruments, and customer returns are handled with care and urgency. To ensure timely resolution of customer concerns, TI has an established customer return process for customers who wish to return parts. Our process also includes incident tracking and failure mechanism data analysis to drive continuous quality improvements and enhancements.
The following guidelines should be used when returning material.
| Return situation | Recommended action |
|---|---|
| TI products were purchased from an authorized TI distributor. TI does not support any products purchased outside of TI's authorized supply chain. | If you purchased TI products from an authorized TI distributor, please contact your authorized TI distributor for instructions to begin a product return request. All failure mode information needs to be shared with the distributor to enable completion of the CPR (Customer Product Return) form. |
| TI products were purchased online from the TI store and do not exhibit a possible non-conformance to specifications. | There are no return, refunds or cancellations on TI store products. Please see the TI store FAQs for more information. |
| TI products exhibit a potential shipping, packaging or labeling issue, and a correction is requested. (See note on distributors above). | For resolution of shipping or packaging issues, such as label errors, mixed material, wrong material, wrong quantity, packaging issues or other issues or questions, contact TI customer support. |
| TI products purchased directly from TI, the TI store or from a former franchise contract distributor, and suspected to be nonconforming to datasheet electrical, mechanical or image quality specifications, and failure analysis is requested. | To request analysis of a suspected nonconforming product, please complete the CPR (Customer Product Return) form. Follow TI's guidelines for handling customer returns. Upon acceptance of the request, return instructions will be provided. Please do not ship products until instructed. |
| Other request - not covered above | Contact your company’s procurement specialist. |